My publisher account was disabled and my appeal was denied. Can I rejoin the program or open a new account?
We understand your concern about the actions taken against your account. Our actions are the result of careful investigation by our team of specialists, taking into account the interests of our advertisers, publishers, and users. Though you might be disappointed with our decision, we're unable to reinstate your account.
Publishers disabled for invalid traffic are not allowed any further participation in Mantis Ads. For this reason, these publishers may not open new accounts.
Mantis reserves the right to disable an account for any reason, including invalid traffic from any source.
My account was disabled for being related to another disabled account. Can you tell me more about this relation?
As with invalid traffic, we're unable to provide publishers with any information about relations we find between publishers' accounts. Please understand that we take this precaution with all of our publishers to protect our proprietary detection system.
If we determine that a Mantis account might pose a risk to our advertising or agency partners, we may disable that account to protect media buyer interests.
Will I still be paid out for my Mantis earnings?
Publishers disabled for invalid traffic and/or violations of our publisher policies may be eligible for a final payment of the portion of their revenue that has not been identified as invalid. Upon account disablement, a minimum 30-day payment hold is put in place to enable calculation of this final payment (where applicable). After the review process is complete, Mantis will contact you with the remaining eligible balance (if any) and arrange for payment to be included in the next batch of payouts to publishers. Deductions from your final balance for invalid traffic and/or publisher policy violations will be refunded to affected advertisers where appropriate and possible.