NO REFUNDS will be offered to buy-side accounts once Mantis services have been initiated. This is due to the time and cost of account setup, capacity allocation, access to training and support, etc.
Services are considered initiated when a campaign is submitted to Mantis for review, resulting in any amount of ad spend. There are no exceptions to this policy.
You have purchased a digital product. In the event that Mantis services are not initiated or your account has been suspended, the unspent monies in your account balance may be refunded. Such refund will only be considered if you make a written request to email@example.com within one (1) month from the date of the initial payment or from the date suspension started (whichever your case may be), and your request will only be granted if approved by Mantis.
Mantis reserves the right to hold the funds for up to thirty (30) days after receiving your request before issuing its decision. You will be notified of our decision as soon as possible. If a refund is approved, a 10% administration fee will be deducted from the total refund amount.
Note: funds can only be refunded to the original payment method.
Requesting refund after suspension or termination
In the rare event that your account is suspended or terminated, a request for a refund will only be considered if sent from an authorized user of the account, from a registered email we have on record to firstname.lastname@example.org. The email must include the reference line “Refund Requested After Suspension” and the message must include the following:
- Your full name
- The name of the account in question
- The date of the suspension notice
The review process for refund requests can take up to 30 days. When completed, you will be notified of our decision by e-mail. If approved, it can take an additional 7-10 business days for the financial institution to return the funds to the original card of purchase.
Because Mantis does not directly own or operate the publications who display ads on our network, Mantis is not responsible for traffic quality issues that may arise as a result of your ad spend. We recommend that for new campaigns you set a daily spend limit for your campaign to evaluate the effectiveness of each website for your product/service, and remove any publications that underperform before scaling up your ad spend.
Note: When your ad has been placed on a third-party website, Mantis has guaranteed to cover the cost of the placement with the publisher and cannot retroactively credit your account as the spend has already been allocated. That being said, we encourage you to share which websites you find to be the most ineffective as we will take this into consideration during our regular network clean-up, especially if multiple advertisers are having similar results.