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Why aren't ads showing on my website?
Why aren't ads showing on my website?
Paris Holley avatar
Written by Paris Holley
Updated over a week ago

If you have implemented our ad tags but do not see any creatives displaying, it is possible that it could be limited to your computer or connection. To assist us with debugging, please walk through the following steps to give us the information we need:

Determine HTTP Request

When you implement our javascript and zone tags, a request is made to our server to determine which ads to show before they are written to the page. If this request is never being made, it means that it is likely a coding error on your end. If the request is made but no ads return, it is possible it can be an issue on our end.

To verify the request is being made:

  • Open Google Chrome and visit the web page in question

  • Right click the page and select Inspect

  • Click on the Network tab towards the top of the new window/panel that opens

  • Refresh the page with the inspection window still open (you should see network requests populate such as images, javascript files, etc)

  • In the filter box at the top left, put in /website/ads and select the matching request

  • Highlight the Request URL as shown in the screenshot below and include it in your email to

  • Also include the Response (selectable in the tab next to Headers, which is selected by default)

Determine IP Address

Additionally, because of our integration with third parties (such as fraud vendors) we also need to know your IP address to do some tracing on our end. You can determine what this is by simply googling "What is my IP address". The Remote Address in the screen shot above is not the same.

Additional questions? Please contact us to speak with a representative.

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